Shipping policy

Shipping Destinations: 

Soul Good offers global shipping to Australia, New Zealand, North America, Western Europe and the rest of the world.

Processing Times: 

Orders are processed Monday through Friday and we aim to dispatch from our warehouse within 24-48 hours after placing your order, excluding weekends and public holidays. Once your order is printed, you will receive your tracking information.  During sales & promotion periods, please allow an extra 24 hours for your order to be dispatched from our warehouse due to the influx of orders. We will always do our best to get your parcels out the door as soon as possible! 

Australian Standard Shipping:  

We offer domestic shipping for a flat rate of $7.95 AUD. Your package will be sent using Australia Post, which includes a tracking code for easy online tracking. Standard shipping typically takes 3-5 business days from the date of dispatch.

Australian Express Shipping: 

We offer express domestic shipping for a flat rate of $13.95 AUD. Your package will be shipped using Australia Post, which includes a tracking code for easy online tracking. Express shipping typically takes 1-3 business days from the date of dispatch.

International Shipping: 

We offer domestic shipping for a flat rate of $11.95 AUD. Your package will be sent using Australia Post, which includes a tracking code for easy online tracking. Standard shipping times vary per country. Our most popular destination standard shipping times are: 

• United States: 6-10 business days 
• Canada: 6-10 business days 
• United Kingdom: 6-10 business days 
• Hong Kong: 6-10 business days 
• Singapore: 6-10 business days 

Please note all shipping times are valid from dispatch, not from the time of order. Orders are processed Monday through Friday and will be dispatched from our warehouse within 24-48 hours after placing your order, excluding weekends and public holidays. 

International Express Shipping: 

We offer express international shipping for a flat rate of $30.00 AUD. Your package will be shipped using Australia Post, which includes a tracking code for easy online tracking. Express shipping typically takes 3-8 business days from the date of dispatch.

International DHL Express Shipping: 

We offer international DHL Express shipping for $50 AUD. Please note there may be extra DHL shipping costs depending on your specific shipping address. If so, we will reach out to you via email for extra payment toward your parcel. 

Your package will be shipped using DHL Express international shipping services. The shipping time frame for international orders is typically 2-5 business days for door-to-door shipping with full tracking. Please note that this does not include any potential customs processing delays, which are beyond our control. Additionally, please keep in mind that business days do not include weekends or national public holidays.

New Zealand Standard & Express Shipping: 

Customers outside of Australia may need to pay taxes, duties, and customs charges. These charges are the responsibility of the customer and are not included in the order or shipping cost. The amount of taxes and customs charges varies depending on the shipping address. It is suggested that customers contact their local customs office to determine the specific charges. Soul Good is not responsible for any additional taxes and customs charges that may be requested during the shipment of the order. If the customer refuses the delivery, they will be responsible for the original delivery charges, taxes, duties, and the cost of returning the package. DHL Express may contact the customer prior to releasing the order to inform them of any applicable fees. These charges are set by the customer's country and are not associated with DHL Express. Customers with any questions can contact the support team at hello@soulgoodnaturals.com.

Returned to Sender: 

If your order is returned to Soul Good for any reason (wrong shipping address provided when ordering, wasn't collected at the post office, etc.), we will contact you via email. The customer is responsible for any shipping charges if the customer would like the product resent to them. 

If the customer wishes to cancel their order instead of it being resent, a full refund of your products (excluding shipping costs) will be submitted. This only applies to parcels that were originally sent within 60 days of returning back to Soul Good. If the parcel was originally sent over 60 days prior, no refund will be applied and your order will be cancelled.

Additional Information: 

If a change of address is made directly with your local post office, Australia Post or DHL, Soul Good will not be held responsible for any loss or misdelivered parcels. Requests for a change of address must be made directly with Soul Good via our customer care team prior to your order being dispatched. If you have any questions please email our customer care team at hello@soulgoodnaturals.com. If your order has already been dispatched, we will do our best to redirect your parcel to your updated address, however cannot guarantee this change as the parcel is in transit.

Soul Good is not responsible for lost or stolen packages or packages delayed in transit. Please note once the parcel is dispatched from Soul Good, Australia Post or your local courier is responsible for the whereabouts of your parcel. Please contact your local post with your tracking number first when trying to track your parcel. If you have trouble, please contact us at hello@soulgoodnaturals.com. The shipping cost for orders is non-refundable.

Shipping days do not include public holidays or weekends. If your order is placed Friday after 10:00 am AEST, your order will be printed & dispatched the following Monday.